Apply to all bookings covered by ATOL as shown on our website.
On receipt of your request and deposit, we will confirm your booking. Cancellation charges will apply from that point, and we will send you a confirmation with details of your arrangements. A telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
Charter Flight Arrangements: The price on the confirmation invoice is not subject to surcharges.
Scheduled Flight Arrangements: The price on the confirmation invoice is guaranteed only if full payment is received. Government Action is exempt from this guarantee.
If we are obliged to make any minor change in the arrangements for your holiday, we will inform you as soon as possible.
In the event of major changes before departure (e.g., change of departure time by more than 12 hours, change of airport excluding changes between airports in the London Region, aircraft type, or airline), we will inform you immediately. We aim to minimize inconvenience, offering alternative arrangements. You have the choice of accepting, taking an available holiday of similar price, or canceling with a full refund.
Some holidays are based on a minimum number of participants. If the numbers are not reached, we reserve the right to cancel the tour and refund all payments made. Prices may increase if the group size is reduced.
Details of airlines, flight numbers/schedules, and destination airports will be shown on your invoice/confirmation. Specific aircraft types or airlines cannot be guaranteed.
We strongly recommend clients take out adequate insurance. The client is recommended to read the terms of any insurance to ensure sufficient coverage.
The person making the booking is responsible for the total price of the arrangements for all passengers. No booking is confirmed without the required deposit.
No booking will be confirmed unless the required deposit has been received by the Company.
Changes, other than increasing the number of persons, will incur an Amendment Fee per person. Changes must be confirmed in writing. Additional taxes may be collected before ticket issue.
After ticket issue: Loss of 100% of the total cost in most cases. Charter flights carry a 100% cancellation fee.
A 14-day cooling-off period applies. The client must be refunded within 30 days, with an admin charge after the cooling-off period.
The client accepts the jurisdiction of the courts in the UK. For clients not domiciled in the UK, the courts of England have sole jurisdiction.
When buying an ATOL protected flight or flight-inclusive holiday, clients receive an ATOL Certificate. This lists financial protection details and contact information in case of issues.
Apply to all bookings covered by ATOL No. 5311 as shown on our website.
Read the terms carefully; no variations are valid unless confirmed in writing by a Director. The Company acts as agents in transactions relating to flight, car hire, accommodation, etc. Bookings are subject to the Principal's terms and conditions.
No booking is confirmed without the required deposit. Principals reserve the right to increase prices until they receive the balance. Booking charges may apply.
The person making the booking accepts all conditions, amendments fees, late fees, or cancellation charges. They are responsible for checking and advising if anything is missing or incorrect.
Pay the balance by the due date. Full payment may be required immediately for some telephone bookings. Failure to pay may lead to cancellation and liability for cancellation charges.
Clients are responsible for checking and carrying correct passports, visas, and documents required by airlines, authorities, or countries. Check health requirements with a doctor before departure.
Special requests are not guaranteed. Clients must advise in writing of any medical problems or disabilities. The Company reserves the right to decline/cancel the booking if needs cannot be accommodated.
Clients accept responsibility for any damage or loss caused. The Company reserves the right to terminate arrangements if a client's behavior causes distress, danger, or annoyance. No refunds will be provided.
The Company is not liable for loss, damage, delays, or changes arising from unforeseeable circumstances beyond control, such as war, industrial disputes, terrorist activity, natural disasters, technical problems, or adverse weather conditions.
Reconfirm bookings outbound and inbound at least 72 hours before departure. The Company is not liable for additional costs due to the failure to reconfirm flights or schedule changes.
Document dispatch details will be provided at the time of booking. Documents are usually dispatched 7 days before departure. Late bookings may require delivery at the airport, and additional charges will be advised.